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  • Is there a service fee to pay by card?
    Yes, and debit/credit card transactions are automatically charged a 3.5% service fee. If you would like to avoid this service fee you can receive an instant 5% off discount for paying cash/check upon pick up.
  • Can someone else pick up my pet?
    Yes, we just need their name prior to pick up and a form of payment. We offer a text to pay link that can be paid directly from your phone.
  • My dog does not get along with other dogs, is that okay?
    At Camp Critter Country, we understand that not all dogs are social butterflies, and that's okay! We offer private accommodations for dogs who prefer their own space and do not get along with other dogs. Your dog can still enjoy our personalized care, attention, and activities while staying in a safe and comfortable environment. Our staff is trained to provide individualized care for every dog, ensuring they feel happy and secure during their stay with us. Whether your dog is selective with their furry friends or prefers human companionship, rest assured that they will receive the same level of care and love at Camp Critter Country.
  • Can I take a tour?
    We allow tours during our open hours of 7:30am-8:45am and 4:30pm-5:45pm 7 days a week. No appointment required for tours. Your furry friends however are not allowed on the tour, we are working during this time and have other dogs moving in and out at all times. We DO NOT allow tours during check in, it is too stressful on the dog and you. We like all goodbyes to be done up front to ensure a happy and smooth process for your dog. Please plan to come a different day prior to your appointment if you would like to check out our facility, one of our staff members will be happy to show you around!
  • My dog is not fixed/gone into heat can they still come?
    Yes! Just please tell us so we are aware. No need to bring diapers or towels for dogs in heat, we clean all day long and have towels we can put over their bedding for you!
  • I don't see my dog on Facebook Photos, are they hurt???????
    No! Please work with us as we have 500-1,000 pictures to go through every single day. There are some days where Facebook does not let us upload all photos, pictures get missed during our uploading process, or they were on their walk during picture time! We can assure you your pup is getting all their play time. If your dog were to be hurt you will be the first to know after us!
  • What if my pet has medication?
    No problem! Just bring it along in the pill container or for multiple medications you can put them in a pill box. When your dog stays with us, please provide a list of their medications, along with clear instructions for administering them. We will go over all medications during check in. We do have pill pockets and peanut butter to mask medication. If your pet needs the pill masked another way, please bring it with their medication. Our experienced staff will ensure that your dog receives their medication as directed, team members are also trained to administer insulin injections and will ensure that your dog receives the proper dosage at the requested times.
  • Is someone always at the facility?
    Staff members are here from 7AM-6PM and 8PM-10PM year-round, including holidays! Owners live on site and we are equipped with ADT security.
  • When can I drop off/pick up my pet?
    We are open two times a day from, 7:30AM-9AM & 4:30PM-6PM, we just need to know if you are coming during the morning slot or the evening slot. However, please note our last check in/check out time is 15-30 minutes prior to closing, meaning the morning slot you must be here by 8:45AM and the evening slot you must be here by 5:30PM. Our full-time staff work 10-hour days and appreciate being able to get home to their own furry friends on time! If you are going to be late or need to pick up outside of the listed hours just give us a call and schedule an appointment time for outside hours pick up/drop off. *An out of hours emergency fee will be applied to your bill.
  • How does daycare work?
    We offer daycare Monday-Friday, schedule an appointment online or by phone. Drop off is between 7:30AM-9AM and pick up is between 4:30PM-5:45PM. The dogs get to play all day with a mandatory nap time from 1PM-2PM as our staff is out for their lunch break! If the weather is bad, we do offer an indoor space to provide playtime.
  • What do I need to bring to camp?
    You can bring machine washable bedding and up to three toys. Food must be packaged in individual bags per meal, we ask you do not bring food in large storage containers or bags. Wet food can be left in the can or container, we have two large refrigerators/freezers for storage. We provide all food/water bowls including raised feeders, slow feeders, and no tip bowls. If you do not want to bring any machine washable bedding, no problem! All rooms have a raised pet cot, and we provide blankets to all without one (unless they are blanket eaters). All of our play yards have toys for playtime.
  • How can I contact you about further questions?
    These are our most asked generic questions, if you have any further questions, please do not hesitate to reach out to us, we would love to hear from you! You can contact us by phone at 269-521-4424, if we do not answer we may be out playing with the dogs or cats! Just leave a message and someone will get back to you ASAP. Additionally, you can reach out to us via email at critters@btc-bci.com and our team will be happy to assist you with any further questions. You can reach out to us on Facebook messenger, click the link from our website to be redirected to our Facebook page. If you have an account with us, you can text us at 269-285-2399. If you do not have an account with us, we will not receive text messages from you so please reach out with another method above! We look forward to helping you plan your next adventure at Camp Critter Country!
  • What vaccines do you require?
    We require dogs to be up to date with Rabies, Distemper, and Bordetella. Please note if your dog has never had Bordetella or if their Bordetella is expired/expiring during their stay, we require it to be given AT LEAST 7 days prior to their arrival date. This timeframe allows the vaccine to fully take effect. We require cats to be up to date with Feline Rabies and Feline Distemper. Vet records can be emailed to us at critters.btc-bci.com Or they can be attached when you submit an online reservation, if you are unable to attach your vaccine records, we will call the vet and get them directly prior to your appointment! We must have all updated vaccination records sent to us prior to check in.
  • Will my dog play with other dogs?
    At Camp Critter Country, the safety and well-being of every dog in our care are our top priorities. Before placing your dog in a playgroup, we conduct a thorough evaluation of their behavior, temperament, and sociability. This evaluation includes observing how your dog interacts with other dogs, their energy level, and any special needs or preferences they may have. Based on this assessment, we carefully match your dog with a compatible group of playmates to ensure a positive and enjoyable experience for all. Our experienced staff closely monitors the interactions between dogs and makes adjustments as necessary to ensure a safe and harmonious social environment. Every dog is different and will be reassessed each and every time they come back. If you do not want your dog to play with others or already know they do not get along with others let us know!
  • How often does my dog go outside?
    We let the dogs out 5 times a day starting at 7AM and ending at 10PM. Each time outside is a minimum of 15 minutes (weather depending). On nicer days we like to have as much outside time as possible! If your dog has frequent urination let us know at check in and we can accommodate extra out times.
  • Is there a service fee to pay by card?
    Yes, and debit/credit card transactions are automatically charged a 3.5% service fee. If you would like to avoid this service fee you can receive an instant 5% off discount for paying cash/check upon pick up.
  • Can someone else pick up my pet?
    Yes, we just need their name prior to pick up and a form of payment. We offer a text to pay link that can be paid directly from your phone.
  • My dog does not get along with other dogs, is that okay?
    At Camp Critter Country, we understand that not all dogs are social butterflies, and that's okay! We offer private accommodations for dogs who prefer their own space and do not get along with other dogs. Your dog can still enjoy our personalized care, attention, and activities while staying in a safe and comfortable environment. Our staff is trained to provide individualized care for every dog, ensuring they feel happy and secure during their stay with us. Whether your dog is selective with their furry friends or prefers human companionship, rest assured that they will receive the same level of care and love at Camp Critter Country.
  • Can I take a tour?
    We allow tours during our open hours of 7:30am-8:45am and 4:30pm-5:45pm 7 days a week. No appointment required for tours. Your furry friends however are not allowed on the tour, we are working during this time and have other dogs moving in and out at all times. We DO NOT allow tours during check in, it is too stressful on the dog and you. We like all goodbyes to be done up front to ensure a happy and smooth process for your dog. Please plan to come a different day prior to your appointment if you would like to check out our facility, one of our staff members will be happy to show you around!
  • My dog is not fixed/gone into heat can they still come?
    Yes! Just please tell us so we are aware. No need to bring diapers or towels for dogs in heat, we clean all day long and have towels we can put over their bedding for you!
  • I don't see my dog on Facebook Photos, are they hurt???????
    No! Please work with us as we have 500-1,000 pictures to go through every single day. There are some days where Facebook does not let us upload all photos, pictures get missed during our uploading process, or they were on their walk during picture time! We can assure you your pup is getting all their play time. If your dog were to be hurt you will be the first to know after us!
  • What if my pet has medication?
    No problem! Just bring it along in the pill container or for multiple medications you can put them in a pill box. When your dog stays with us, please provide a list of their medications, along with clear instructions for administering them. We will go over all medications during check in. We do have pill pockets and peanut butter to mask medication. If your pet needs the pill masked another way, please bring it with their medication. Our experienced staff will ensure that your dog receives their medication as directed, team members are also trained to administer insulin injections and will ensure that your dog receives the proper dosage at the requested times.
  • Is someone always at the facility?
    Staff members are here from 7AM-6PM and 8PM-10PM year-round, including holidays! Owners live on site and we are equipped with ADT security.
  • When can I drop off/pick up my pet?
    We are open two times a day from, 7:30AM-9AM & 4:30PM-6PM, we just need to know if you are coming during the morning slot or the evening slot. However, please note our last check in/check out time is 15-30 minutes prior to closing, meaning the morning slot you must be here by 8:45AM and the evening slot you must be here by 5:30PM. Our full-time staff work 10-hour days and appreciate being able to get home to their own furry friends on time! If you are going to be late or need to pick up outside of the listed hours just give us a call and schedule an appointment time for outside hours pick up/drop off. *An out of hours emergency fee will be applied to your bill.
  • How does daycare work?
    We offer daycare Monday-Friday, schedule an appointment online or by phone. Drop off is between 7:30AM-9AM and pick up is between 4:30PM-5:45PM. The dogs get to play all day with a mandatory nap time from 1PM-2PM as our staff is out for their lunch break! If the weather is bad, we do offer an indoor space to provide playtime.
  • What do I need to bring to camp?
    You can bring machine washable bedding and up to three toys. Food must be packaged in individual bags per meal, we ask you do not bring food in large storage containers or bags. Wet food can be left in the can or container, we have two large refrigerators/freezers for storage. We provide all food/water bowls including raised feeders, slow feeders, and no tip bowls. If you do not want to bring any machine washable bedding, no problem! All rooms have a raised pet cot, and we provide blankets to all without one (unless they are blanket eaters). All of our play yards have toys for playtime.
  • How can I contact you about further questions?
    These are our most asked generic questions, if you have any further questions, please do not hesitate to reach out to us, we would love to hear from you! You can contact us by phone at 269-521-4424, if we do not answer we may be out playing with the dogs or cats! Just leave a message and someone will get back to you ASAP. Additionally, you can reach out to us via email at critters@btc-bci.com and our team will be happy to assist you with any further questions. You can reach out to us on Facebook messenger, click the link from our website to be redirected to our Facebook page. If you have an account with us, you can text us at 269-285-2399. If you do not have an account with us, we will not receive text messages from you so please reach out with another method above! We look forward to helping you plan your next adventure at Camp Critter Country!
  • What vaccines do you require?
    We require dogs to be up to date with Rabies, Distemper, and Bordetella. Please note if your dog has never had Bordetella or if their Bordetella is expired/expiring during their stay, we require it to be given AT LEAST 7 days prior to their arrival date. This timeframe allows the vaccine to fully take effect. We require cats to be up to date with Feline Rabies and Feline Distemper. Vet records can be emailed to us at critters.btc-bci.com Or they can be attached when you submit an online reservation, if you are unable to attach your vaccine records, we will call the vet and get them directly prior to your appointment! We must have all updated vaccination records sent to us prior to check in.
  • Will my dog play with other dogs?
    At Camp Critter Country, the safety and well-being of every dog in our care are our top priorities. Before placing your dog in a playgroup, we conduct a thorough evaluation of their behavior, temperament, and sociability. This evaluation includes observing how your dog interacts with other dogs, their energy level, and any special needs or preferences they may have. Based on this assessment, we carefully match your dog with a compatible group of playmates to ensure a positive and enjoyable experience for all. Our experienced staff closely monitors the interactions between dogs and makes adjustments as necessary to ensure a safe and harmonious social environment. Every dog is different and will be reassessed each and every time they come back. If you do not want your dog to play with others or already know they do not get along with others let us know!
  • How often does my dog go outside?
    We let the dogs out 5 times a day starting at 7AM and ending at 10PM. Each time outside is a minimum of 15 minutes (weather depending). On nicer days we like to have as much outside time as possible! If your dog has frequent urination let us know at check in and we can accommodate extra out times.
  • Is there a service fee to pay by card?
    Yes, and debit/credit card transactions are automatically charged a 3.5% service fee. If you would like to avoid this service fee you can receive an instant 5% off discount for paying cash/check upon pick up.
  • Can someone else pick up my pet?
    Yes, we just need their name prior to pick up and a form of payment. We offer a text to pay link that can be paid directly from your phone.
  • My dog does not get along with other dogs, is that okay?
    At Camp Critter Country, we understand that not all dogs are social butterflies, and that's okay! We offer private accommodations for dogs who prefer their own space and do not get along with other dogs. Your dog can still enjoy our personalized care, attention, and activities while staying in a safe and comfortable environment. Our staff is trained to provide individualized care for every dog, ensuring they feel happy and secure during their stay with us. Whether your dog is selective with their furry friends or prefers human companionship, rest assured that they will receive the same level of care and love at Camp Critter Country.
  • Can I take a tour?
    We allow tours during our open hours of 7:30am-8:45am and 4:30pm-5:45pm 7 days a week. No appointment required for tours. Your furry friends however are not allowed on the tour, we are working during this time and have other dogs moving in and out at all times. We DO NOT allow tours during check in, it is too stressful on the dog and you. We like all goodbyes to be done up front to ensure a happy and smooth process for your dog. Please plan to come a different day prior to your appointment if you would like to check out our facility, one of our staff members will be happy to show you around!
  • My dog is not fixed/gone into heat can they still come?
    Yes! Just please tell us so we are aware. No need to bring diapers or towels for dogs in heat, we clean all day long and have towels we can put over their bedding for you!
  • I don't see my dog on Facebook Photos, are they hurt???????
    No! Please work with us as we have 500-1,000 pictures to go through every single day. There are some days where Facebook does not let us upload all photos, pictures get missed during our uploading process, or they were on their walk during picture time! We can assure you your pup is getting all their play time. If your dog were to be hurt you will be the first to know after us!
  • What if my pet has medication?
    No problem! Just bring it along in the pill container or for multiple medications you can put them in a pill box. When your dog stays with us, please provide a list of their medications, along with clear instructions for administering them. We will go over all medications during check in. We do have pill pockets and peanut butter to mask medication. If your pet needs the pill masked another way, please bring it with their medication. Our experienced staff will ensure that your dog receives their medication as directed, team members are also trained to administer insulin injections and will ensure that your dog receives the proper dosage at the requested times.
  • Is someone always at the facility?
    Staff members are here from 7AM-6PM and 8PM-10PM year-round, including holidays! Owners live on site and we are equipped with ADT security.
  • When can I drop off/pick up my pet?
    We are open two times a day from, 7:30AM-9AM & 4:30PM-6PM, we just need to know if you are coming during the morning slot or the evening slot. However, please note our last check in/check out time is 15-30 minutes prior to closing, meaning the morning slot you must be here by 8:45AM and the evening slot you must be here by 5:30PM. Our full-time staff work 10-hour days and appreciate being able to get home to their own furry friends on time! If you are going to be late or need to pick up outside of the listed hours just give us a call and schedule an appointment time for outside hours pick up/drop off. *An out of hours emergency fee will be applied to your bill.
  • How does daycare work?
    We offer daycare Monday-Friday, schedule an appointment online or by phone. Drop off is between 7:30AM-9AM and pick up is between 4:30PM-5:45PM. The dogs get to play all day with a mandatory nap time from 1PM-2PM as our staff is out for their lunch break! If the weather is bad, we do offer an indoor space to provide playtime.
  • What do I need to bring to camp?
    You can bring machine washable bedding and up to three toys. Food must be packaged in individual bags per meal, we ask you do not bring food in large storage containers or bags. Wet food can be left in the can or container, we have two large refrigerators/freezers for storage. We provide all food/water bowls including raised feeders, slow feeders, and no tip bowls. If you do not want to bring any machine washable bedding, no problem! All rooms have a raised pet cot, and we provide blankets to all without one (unless they are blanket eaters). All of our play yards have toys for playtime.
  • How can I contact you about further questions?
    These are our most asked generic questions, if you have any further questions, please do not hesitate to reach out to us, we would love to hear from you! You can contact us by phone at 269-521-4424, if we do not answer we may be out playing with the dogs or cats! Just leave a message and someone will get back to you ASAP. Additionally, you can reach out to us via email at critters@btc-bci.com and our team will be happy to assist you with any further questions. You can reach out to us on Facebook messenger, click the link from our website to be redirected to our Facebook page. If you have an account with us, you can text us at 269-285-2399. If you do not have an account with us, we will not receive text messages from you so please reach out with another method above! We look forward to helping you plan your next adventure at Camp Critter Country!
  • What vaccines do you require?
    We require dogs to be up to date with Rabies, Distemper, and Bordetella. Please note if your dog has never had Bordetella or if their Bordetella is expired/expiring during their stay, we require it to be given AT LEAST 7 days prior to their arrival date. This timeframe allows the vaccine to fully take effect. We require cats to be up to date with Feline Rabies and Feline Distemper. Vet records can be emailed to us at critters.btc-bci.com Or they can be attached when you submit an online reservation, if you are unable to attach your vaccine records, we will call the vet and get them directly prior to your appointment! We must have all updated vaccination records sent to us prior to check in.
  • Will my dog play with other dogs?
    At Camp Critter Country, the safety and well-being of every dog in our care are our top priorities. Before placing your dog in a playgroup, we conduct a thorough evaluation of their behavior, temperament, and sociability. This evaluation includes observing how your dog interacts with other dogs, their energy level, and any special needs or preferences they may have. Based on this assessment, we carefully match your dog with a compatible group of playmates to ensure a positive and enjoyable experience for all. Our experienced staff closely monitors the interactions between dogs and makes adjustments as necessary to ensure a safe and harmonious social environment. Every dog is different and will be reassessed each and every time they come back. If you do not want your dog to play with others or already know they do not get along with others let us know!
  • How often does my dog go outside?
    We let the dogs out 5 times a day starting at 7AM and ending at 10PM. Each time outside is a minimum of 15 minutes (weather depending). On nicer days we like to have as much outside time as possible! If your dog has frequent urination let us know at check in and we can accommodate extra out times.
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